Shipping policy

Shipping Policy for CRO Store
Effective Date: November 1, 2024

Thank you for shopping with CRO Store! We strive to provide you with a smooth and efficient shopping experience. Below is our Shipping Policy, which outlines our shipping procedures, rates, and important information regarding your order.

1. Shipping Methods and Delivery Times

We offer a range of shipping options to accommodate your needs. Shipping times and costs are calculated at checkout based on your location, the shipping method selected, and the size of your order.

Domestic Shipping (Within the United States)

  • Standard Shipping: Typically arrives within 5-7 business days after processing.
  • Expedited Shipping: Typically arrives within 2-3 business days after processing.
  • Express Shipping: Typically arrives within 1 business day after processing.

Processing Time: Orders are processed and shipped within 1-2 business days of receipt, unless otherwise specified. Orders placed on weekends or holidays will be processed the next business day.

International Shipping (Outside the United States)

We offer international shipping to many countries. Delivery times vary based on the destination, but typical delivery times are:

  • Standard International Shipping: Typically arrives within 7-21 business days.
  • Expedited International Shipping: Typically arrives within 3-7 business days.

Please note that international orders may be subject to customs duties, taxes, or other import fees, which are the responsibility of the customer. Delivery times for international shipments may be affected by customs processing or other local factors.

2. Shipping Costs

Shipping fees are included in sales price.

  • International Shipping: USA shipping only

3. Order Tracking

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the shipping carrier’s website.

Please allow 24-48 hours for tracking information to become available once the shipment is processed.

4. Address Accuracy

To ensure timely and accurate delivery, please double-check that your shipping address is complete and correct before finalizing your order. CRO Store is not responsible for delays or misdeliveries due to incorrect or incomplete address information.

If you notice an error in your shipping address after placing your order, please contact our customer support team immediately at [support@crostore.com]. We will do our best to assist, but we cannot guarantee changes after the order has been processed.

5. Shipping Restrictions

  • P.O. Boxes: Some shipping carriers do not deliver to P.O. Box addresses for certain shipping methods. If this applies to your order, please provide a physical address.
  • Restricted Countries: Due to shipping carrier restrictions or legal requirements, some countries or regions may not be eligible for international shipping. Please check the list of supported countries during checkout.

6. Shipping Delays

While we strive to deliver your order on time, please note that certain factors may cause shipping delays, including:

  • Weather-related issues
  • Customs processing (for international orders)
  • High demand periods (e.g., holidays, special promotions)
  • Carrier delays

If your order is delayed, we will do our best to keep you informed. Unfortunately, we cannot control or predict carrier delays, and we are not responsible for any delays caused by the shipping carrier.

7. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

  • Lost Packages: If a package is lost by the carrier, we will assist in filing a claim with the carrier and provide a resolution where possible.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist with filing a claim and may offer a replacement or refund.

8. Order Modifications or Cancellations

Once your order has been processed and shipped, we cannot modify or cancel it. If you wish to cancel or modify your order before it ships, please contact us as soon as possible at [support@crostore.com]. We will make every effort to accommodate your request, but once an order is in transit, it cannot be changed.

9. Contact Us

If you have any questions or concerns about shipping, delivery times, or your order status, please don’t hesitate to reach out to our customer support team:

CRO Store
Email: [support@crostore.com]
Phone: 786-795-2483

Thank you for choosing CRO Store! We appreciate your business and are committed to providing you with the best possible shopping experience.